Mux Player embeds increased error rates

Resolved

Major impact

Started

Lasted 12h 26m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.

  3. Monitoring

    We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.

  4. Monitoring

    Recovery continues and service has returned to operational. We will continue to monitor.

  5. Identified

    We're seeing signs of recovery, and continue to monitor the service health.

  6. Identified

    We are continuing to investigate the issue.

  7. Identified

    From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.