Resolved incident
Data Irregularities - US Region
New Relic · Major · Started
- Duration
- 4h 12m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Between 13:21 UTC and 19:09 UTC, a subset of customers in the US region may have experienced delayed browser monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data when alerts were not suppressed. We have resolved this interruption and services have returned to normal operations.
Event timeline
How this incident unfolded, from the official status page.
Investigating
New Relic
A subset of customers in the US region may experience delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are starting to see recovery, and will provide our next update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
Investigating
New Relic
We are continuing to investigate this issue.
Investigating
New Relic
A subset of customers in the US region may experience delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are starting to see recovery, and will provide our next update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
Identified
New Relic
We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We continue to see recovery, and will provide an update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
Identified
New Relic
We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We continue to see recovery and alerts were unsuppressed. We will continue to provide updates until our services have returned to normal operation.
Identified
New Relic
We are continuing to work on a fix for this issue.
Identified
New Relic
We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We continue to see recovery and alerts were unsuppressed. We will continue to provide updates until our services have returned to normal operation.
Identified
New Relic
We are continuing to investigate an issue impacting browser data and have applied alert suppression to prevent our customers from receiving a high volume of false positive alert notifications for affected data. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will provide an update when our services have returned to normal operation.
Identified
New Relic
We are continuing to mitigate an issue impacting browser data and have recently unsuppressed alerts due to our current recovering state. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We will continue to provide updates until our services have returned to normal operation.
Resolved
New Relic
Between 13:21 UTC and 19:09 UTC, a subset of customers in the US region may have experienced delayed browser monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data when alerts were not suppressed. We have resolved this interruption and services have returned to normal operations.