Resolved incident
Data Processing and Alerts Delays in EU Region
New Relic · Minor · Started
- Duration
- 2h 2m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.
Event timeline
How this incident unfolded, from the official status page.
Investigating
New Relic
Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data. We are investigating this interruption and have escalated to our cloud provider.
Investigating
New Relic
We are continuing to investigate this interruption with our cloud provider.
Identified
New Relic
Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.
Monitoring
New Relic
We are seeing signs of recovery and will continue to monitor affected services.
Resolved
New Relic
Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.