Resolved incident
User invites disruption
ngrok · None · Started
- Duration
- < 1m
- Severity
- None
- Status
- Resolved
Summary
None · Resolved
Between August 28 and September 1, people invited to an ngrok account couldn't accept the invitation. The invitation link returned an error instead of signing the user in. An authentication change shipped on August 28 broke the URL that redeems an invitation. We moved redemption to login.ngrok.com, and invitations worked again from September 1 at 00:21 UTC. Users routed through Tokyo kept seeing the error until 14:15 UTC, when we cleared a stale routing config in that region. If an invitation still fails, ask the account owner to send a new one, or email support@ngrok.com.
Event timeline
How this incident unfolded, from the official status page.
Resolved
ngrok
Between August 28 and September 1, people invited to an ngrok account couldn't accept the invitation. The invitation link returned an error instead of signing the user in. An authentication change shipped on August 28 broke the URL that redeems an invitation. We moved redemption to login.ngrok.com, and invitations worked again from September 1 at 00:21 UTC. Users routed through Tokyo kept seeing the error until 14:15 UTC, when we cleared a stale routing config in that region. If an invitation still fails, ask the account owner to send a new one, or email support@ngrok.com.