Endpoints using traffic policies are erroneously hitting limits

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 2 months ago

   ngrok

   We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com

2. Investigating

   about 2 months ago

   ngrok

   Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.

3. Investigating

   about 2 months ago

   ngrok

   We are continuing to investigate this issue.

4. Monitoring

   about 2 months ago

   ngrok

   A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.

5. Resolved

   about 2 months ago

   ngrok

   This incident has been resolved.