Degraded performance on loading pages and facing API errors

Resolved

Started

Lasted 30m

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Updates

  1. Resolved

    The issue is currently resolved. Sharing the impact timeline in advance: - End of impact: ~8:10am PDT (15:10 UTC) - Timeline: the impact started from 7:34am PDT, severe (index.html/page-load failures) through ~8:03am PDT, and was fully recovered to baseline by ~8:10am PDT, and stable since (1h+)

  2. Identified

    Some users may have experienced intermittent page-load hangs and elevated API errors (primarily during login) between 7:40am to 8:10am PDT. Metrics have since returned to baseline, but we’re currently investigating the underlying cause.