Users not progressing through journeys

Updates

1. Resolved

   4 months ago

   The issue has been resolved. All impacted systems are now operating normally.

2. Monitoring

   4 months ago

   We have performed the necessary mitigation and customer journeys are now progressing successfully. Some customers may experience a 5-10 minutes lag

3. Identified

   4 months ago

   We have identified the root cause and are working towards a resolution. Customers may experience users not progressing through their Journeys We will provide another update in 30 minutes.