Journeys/Webhooks - interrupted processing

Updates

1. Resolved

   9 months ago

   The incident has been resolved. All delayed Journeys and Webhooks have been fully processed.

2. Monitoring

   9 months ago

   We have confirmed the applied mitigation is working as expected. We are processing the backlog of delayed Journeys. We will provide another update in 30 minutes.

3. Monitoring

   9 months ago

   We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. We will provide another update in 10 minutes.

4. Identified

   9 months ago

   We have identified the root cause and are working towards a resolution. Webhooks is processing again and fully caught up. We’re working on a fix for Journeys. Processing for journeys is still interrupted. We will provide another update in 15 minutes.

5. Identified

   9 months ago

   We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.

6. Identified

   9 months ago

   We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.

7. Identified

   9 months ago

   We have identified the root cause and are working towards a resolution. Journeys and webhooks processing are interrupted. We will provide another update in 15 minutes.

8. Investigating

   9 months ago

   What’s happening: Journey’s/webhooks processing is delayed. Who’s affected: • All customers using Journeys or Webhooks Current Status: We are investigating the issue and will provide an update in 15 minutes.