web requests - user access and service reliability affected for ~5% of users for ~2 min

Resolved

Started

Lasted 1m

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Updates

  1. Resolved

    The issue has been resolved. All impacted systems are now operating normally.

  2. Investigating

    What’s happening: Restart of an internal service caused many connections to be reset at once, which led to errors upon reconnect. Who’s affected: 5% of customers during a 2 min period • The dashboard / UI • Notifications create • Delayed journey messages for 2 min Current Status: This is resolved