Elevated error rates on Realtime API SIP endpoints

Resolved

Started

Lasted 21h 5m

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Updates

  1. Resolved

    All impacted services have now fully recovered.

  2. Monitoring

    We have applied the mitigation and are monitoring the recovery.

  3. Identified

    We have identified that users are experiencing elevated errors for the impacted services. Root cause has been identified and mitigation is underway.

  4. Investigating

    We have identified that users are experiencing elevated errors for the Realtime API SIP endpoints beginning at approximately midnight Pacific time. We are currently investigating the issue.

  5. Investigating

    We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.