Elevated conversation and login errors on ChatGPT for iOS and macOS

Resolved

Started

Lasted 5h 39m

View official incident ↗

Updates

  1. Resolved

    All impacted services have now fully recovered.

  2. Monitoring

    A mitigation has been applied, and the affected services have recovered. We are monitoring the results.

  3. Identified

    We have restored sign-in access for affected users. We are continuing to work on mitigating account creation and password update errors on iOS and macOS.

  4. Identified

    We have implemented a mitigation that restored conversation access for affected users on iOS and macOS. We are continuing to work on mitigating sign-up and sign-in errors.

  5. Identified

    We have identified the issue causing elevated conversation, sign-up, and sign-in errors for some users on iOS and macOS. We are working to implement a mitigation.

  6. Investigating

    We are continuing to investigate elevated errors affecting conversations, sign-ups, and sign-ins for some users on iOS and macOS.

  7. Investigating

    We are continuing to investigate elevated errors affecting some users on iOS. Some users may be unable to load or use conversations.

  8. Investigating

    We are investigating an issue where some users may encounter 403 errors when loading or using ChatGPT conversations on iOS. We will provide updates as we learn more.