Delays in customer support responses

Resolved

Started

Lasted 1h 55m

View official incident ↗

Updates

  1. Resolved

    All impacted services have now fully recovered.

  2. Monitoring

    We have applied the mitigation and are monitoring the recovery.

  3. Identified

    We have identified the cause of the issue affecting our customer support systems and are implementing a mitigation. Customers may continue to experience longer than usual response times.

  4. Investigating

    We are continuing to investigate technical issues affecting our customer support systems. Customers may continue to experience longer than usual response times. We are working to restore normal operations.

  5. Investigating

    We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.