Delays in customer support responses

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   8 days ago

   ChatGPT / OpenAI

   We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

2. Investigating

   8 days ago

   ChatGPT / OpenAI

   As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.

3. Identified

   8 days ago

   ChatGPT / OpenAI

   A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

4. Monitoring

   8 days ago

   ChatGPT / OpenAI

   We have applied the mitigation and are monitoring the recovery.

5. Resolved

   7 days ago

   ChatGPT / OpenAI

   All impacted services have now fully recovered.