Degraded Performance affecting Agents API

Resolved

Started

Lasted 3h 9m

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Updates

  1. Resolved

    The issue affecting the Agents API has been resolved. Managed sessions are now processing turns normally.

  2. Monitoring

    We have applied mitigations and are seeing recovery, but the service has not fully recovered. We are continuing to monitor recovery.

  3. Monitoring

    Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions.