Degraded performance with the Support chat

Resolved

Started

Lasted 6h 20m

View official incident ↗

Updates

  1. Resolved

    All impacted services have now fully recovered.

  2. Monitoring

    We have applied the mitigation and are monitoring the recovery.

  3. Identified

    We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.

  4. Identified

    We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.

  5. Identified

    We are still implementing the mitigation. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com "support@openai.com": mailto:support@openai.com.

  6. Investigating

    We are observing degraded performance with support chat functionality and we are investigating the issue. As a temporary solution, customers looking to reach out to OpenAI Support can email support@openai.com.