Delayed support responses

Resolved

Started

Lasted 3h 34m

View official incident ↗

Updates

  1. Resolved

    All impacted services have now fully recovered.

  2. Monitoring

    We have applied the mitigation and are monitoring the recovery. Some support responses by email and chat may still be delayed while we work through affected cases.

  3. Identified

    Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.