Responses API and Sora Increased Error Rates

Resolved

Started

Lasted 1h 56m

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Updates

  1. Resolved

    All impacted services have now fully recovered.

  2. Monitoring

    We have applied the mitigation and are monitoring the recovery.

  3. Identified

    We have identified the root cause for this issue, and have implemented a mitigation. We are seeing error rates starting to decline and normal service recovering.

  4. Investigating

    We are investigating the issue for the listed services.

  5. Investigating

    We are continuing to investigate this issue. At this point, the issue is impacting a portion of Sora traffic, as well as Responses API using store: true param.

  6. Investigating

    We are continuing to investigate this issue. We can share this only affects users using store: true param.

  7. Investigating

    We are investigating the issue for the listed services.