Resolved incident

Opsgenie On Call analytics dashboards are not showing data

Opsgenie · Minor · Started

Duration
127h 54m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

For the 3 impacted dashboards, we have made data accessible for upto 1 year. For date ranges longer than 1 year, please reach out to the customer support. We will continue to monitor the system.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Opsgenie

    Opsgenie "On Call Reports", "On Call Time Analytics" & "Total On Call Time per User" Analytics dashboards are not showing data. We are working to identify the root cause and we'll keep you posted with further updates.

  2. Investigating

    Opsgenie

    We have identified the root cause and rolled out a fix for the last month of data. All data generated in the last month should be accessible. We have triggered the fix for the rest of the data and will update once the data is fully accessible.

  3. Investigating

    Opsgenie

    We are continuing to investigate this issue.

  4. Identified

    Opsgenie

    The issue has been identified and a fix is being implemented.

  5. Identified

    Opsgenie

    Job triggered to fix rest of the data is taking more time then expected, we are actively monitoring it and will update once we have more information.

  6. Identified

    Opsgenie

    Data is fixed for last six months and impacted dashboards can be generated with last six month of data. We will continue to work on fixing rest of the data and will update once we have more information.

  7. Identified

    Opsgenie

    While we continue to fix the data, we have observed latency in data shown for a few of the other analytics dashboards. We will continue to work to fix the rest of the data and will update you once we have more information.

  8. Identified

    Opsgenie

    While we continue to increase the data accessibility for the 3 impacted dashboards, customers can continue to use them for the last 6 months of data. Rest of the reporting dashboards are working as expected. We will keep you posted on further updates.

  9. Identified

    Opsgenie

    The team is still working to increase the data accessibility for the 3 impacted dashboards. We will keep you posted on further updates.

  10. Resolved

    Opsgenie

    For the 3 impacted dashboards, we have made data accessible for upto 1 year. For date ranges longer than 1 year, please reach out to the customer support. We will continue to monitor the system.