Resolved incident

Reported issues with OEC functionality

Opsgenie · Major · Started

Duration
59m
Severity
Major
Status
Resolved

Summary

Major · Resolved

We've verified that OEC endpoints are back online.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Opsgenie

    We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.

  2. Investigating

    Opsgenie

    We are continuing to investigate this issue.

  3. Identified

    Opsgenie

    We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.

  4. Monitoring

    Opsgenie

    We reverted the faulty routing configuration change and started getting traffic on OEC endpoints

  5. Resolved

    Opsgenie

    We've verified that OEC endpoints are back online.