Reported issues with OEC functionality

Resolved

Major impact

Started

Lasted 59m

View official incident ↗

Updates

  1. Resolved

    We've verified that OEC endpoints are back online.

  2. Monitoring

    We reverted the faulty routing configuration change and started getting traffic on OEC endpoints

  3. Identified

    We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.

  4. Investigating

    We are continuing to investigate this issue.

  5. Investigating

    We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.