Resolved incident

Issues with Microsoft Teams notifications for Opsgenie customers

Opsgenie · Major · Started

Duration
163h 40m
Severity
Major
Status
Resolved

Summary

Major · Resolved

On August 19, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services. If you are still experiencing issues, please follow these steps to restore your integration: https://support.atlassian.com/opsgenie/docs/restore-the-opsgenie-microsoft-teams-v2-integration/. If you require further assistance, please reach out to Atlassian Support via support.atlassian.com/contact.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Opsgenie

    On August 19, 2026, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause has been identified and our teams are working with our partners to resolve this issue. This issue does not impact Jira Service Management Operations customers. We will provide the next update in 24 hours.

  2. Identified

    Opsgenie

    Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 72 hours or sooner if we have a material update.

  3. Identified

    Opsgenie

    Our teams continue to work with our partners, towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.

  4. Identified

    Opsgenie

    Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.

  5. Identified

    Opsgenie

    Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers. We will provide the next update in 24 hours, or sooner if there is a significant update.

  6. Resolved

    Opsgenie

    On August 19, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services. If you are still experiencing issues, please follow these steps to restore your integration: https://support.atlassian.com/opsgenie/docs/restore-the-opsgenie-microsoft-teams-v2-integration/. If you require further assistance, please reach out to Atlassian Support via support.atlassian.com/contact.