Egress connectivity timing out

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   almost 3 years ago

   Opsgenie

   We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.

2. Identified

   almost 3 years ago

   Opsgenie

   Including Atlassian Developer

3. Identified

   almost 3 years ago

   Opsgenie

   We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet

4. Monitoring

   almost 3 years ago

   Opsgenie

   The issue was identified and a fix implemented. We are monitoring currently.

5. Resolved

   almost 3 years ago

   Opsgenie

   The systems are stable after the fix and monitoring for a specified duration