Delays observed at JSM and Opsgenie alert search functionality

Resolved

Minor impact

Started

Lasted 3h 43m

View official incident ↗

Updates

  1. Resolved

    All search functionality is operational without any latency. Thank you for your patience.

  2. Monitoring

    The problem is mitigated, and we are now monitoring closely.

  3. Identified

    We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality