Resolved incident

Delays observed at JSM and Opsgenie alert search functionality

Opsgenie · Minor · Started

Duration
3h 43m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

All search functionality is operational without any latency. Thank you for your patience.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Opsgenie

    We identified degraded performance at alert search functionality for some Jira Service Management and Opsgenie Cloud customers due to the infrastructure issue from cloud provider. No impact has been observed at alert critical flows like notification. The team has taken actions to mitigate the issue and minimize the impact to search functionality

  2. Monitoring

    Opsgenie

    The problem is mitigated, and we are now monitoring closely.

  3. Resolved

    Opsgenie

    All search functionality is operational without any latency. Thank you for your patience.