Partial outage in ICC sessions due to network problem

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   over 3 years ago

   Opsgenie

   The problem is related to a misconfiguration on our network causing ICC sessions to fail. We are working on a fix and adjusting our network. Incident flow is continue to work without a problem and there is no data loss. We appreciate your patience as our teams continue with our investigations into the service interruption

2. Resolved

   over 3 years ago

   Opsgenie

   Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.