[GLOBAL][Identity, Security & Operations] - User Management Incident Notification

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 2 months ago

   OVHcloud - Public Cloud

   We are currently investigating an incident affecting our Identity, Security & Operations offering, which is causing temporary availability issue in the global region Here are some supplementary details : <b>Start time :</b> 25/08/2026 17:52 UTC <b>Impacted Service(s) :</b> The user creation and approval service is temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to create new users or use the approval service. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. Identified

   about 2 months ago

   OVHcloud - Public Cloud

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Identity, Security & Operations offer on the specific global region Here are some supplementary details : <b>Start time :</b> 25/08/2026 18:38 UTC <b>Impacted Service(s) :</b> The user creation and approval service is temporarily unavailable. <b>Customers Impact :</b> Customers are temporarily unable to create new users or use the approval service. <b>Root Cause :</b> A service disruption occurred due to an unexpected infrastructure failure. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

3. Resolved

   about 2 months ago

   OVHcloud - Public Cloud

   We are pleased to inform you that the incident affecting our Identity, Security & Operations offering has been resolved. <b>Start time :</b> 25/08/2026 17:52 UTC <b>End time :</b> 25/08/2026 20:40 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.