[DE1][Network] - Network API incident notification
Resolved
Minor impact
Updates
Resolved
We would like to inform you that the incident affecting our Network offering in the DE1 region has now been resolved. Please find the details of this incident below : <b>Start time :</b> 03/11/2026 08:10 UTC <b>End time :</b> 03/11/2026 12:53 UTC <b>Impacted Service(s) :</b> The Network API for public network and private network (vRack) was temporarily unstable in the specified region. <b>Customers Impact :</b> Customers may have experienced API errors when creating, modifying or managing their public and private network (vRack) configurations. <b>Root Cause :</b> This incident was caused by a software issue. We thank you for your understanding and patience throughout this incident.
Investigating
Please find an update of this incident below : <b>Update :</b> Managed Kubernetes Service in the DE1 region is also impacted by this incident. Customers may experience API errors when creating, modifying or managing their Kubernetes clusters. <b>Ongoing Actions :</b> Our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an incident affecting our Network offering, which is causing temporary availability issues in the DE1 region. Please find the details of this incident below : <b>Start time :</b> 03/11/2026 08:10 UTC <b>Impacted Service(s) :</b> The Network API for public network and private network (vRack) is temporarily unstable in the specified region. <b>Customers Impact :</b> Customers may experience API errors when creating, modifying or managing their public and private network (vRack) configurations. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.