[GRA11][Storage] - File storage incident notification

Resolved

Major impact

Started

Lasted 13h 37m

View official incident ↗

Updates

  1. Resolved

    We are pleased to inform you that the incident affecting our File storage offering has been resolved. <b>Start time :</b> 14/08/2026 14:43 UTC <b>End time :</b> 15/08/2026 05:25 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.

  2. Identified

    We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA11 region. Here are some supplementary details : <b>Start time :</b> 14/08/2026 14:43 UTC <b>Impacted Service(s) :</b> Some File storage are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their File storage. <b>Root Cause :</b> A service disruption occurred due to an unexpected infrastructure failure. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.