Resolved incident

[GRA5/7/9/11][Public Cloud] - Some Instances incident notification

OVHcloud - Public Cloud · Major · Started about 1 month ago

Duration: 3h 31m
Severity: Major
Status: Resolved

Summary

Major · Resolved

We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. Start time : 22/09/2026 08:33 UTC End time : 22/09/2026 10:11 UTC Root Cause : This incident was caused by an unexpected infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

Investigating
about 1 month ago
OVHcloud - Public Cloud
We are currently experiencing an incident affecting our Public Cloud offering in the GRA5/7/9/11 regions. The root cause has been identified. Here are some supplementary details : Start time : 22/09/2026 08:33 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified regions. Root Cause : This incident is caused by an unexpected infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Identified
about 1 month ago
OVHcloud - Public Cloud
We are currently experiencing an incident affecting our Public Cloud offering in the GRA5/7/9/11 regions. The root cause has been identified. Here are some supplementary details : Start time : 22/09/2026 08:33 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified regions. Root Cause : This incident is caused by an unexpected infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Resolved
about 1 month ago
OVHcloud - Public Cloud
We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. Start time : 22/09/2026 08:33 UTC End time : 22/09/2026 10:11 UTC Root Cause : This incident was caused by an unexpected infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.