[GRA5/GRA7/GRA9/GRA11][Compute - Instance] - Compute Instance Incident Notification

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 2 months ago

   OVHcloud - Public Cloud

   We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary issue in the GRA5/GRA7/GRA9/GRA11 Region. Here are some supplementary details : <b>Start time :</b> 31/08/2026 16:49 UTC <b>Impacted Service(s) :</b> Some instances in the GRA5/GRA7/GRA9/GRA11 region are unreachable. <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified region. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. Investigating

   about 2 months ago

   OVHcloud - Public Cloud

   We are continuing to investigate this issue.

3. Resolved

   about 2 months ago

   OVHcloud - Public Cloud

   We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. <b>Start time :</b> 31/08/2026 16:49 UTC <b>End time :</b> 31/08/2026 17:47 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.