[GRA5/GRA7/GRA9/GRA11][Compute - Instance] - Compute Instance Incident Notification
Resolved
Major impact
Updates
Resolved
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. <b>Start time :</b> 31/08/2026 16:49 UTC <b>End time :</b> 31/08/2026 17:47 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are continuing to investigate this issue.
Investigating
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary issue in the GRA5/GRA7/GRA9/GRA11 Region. Here are some supplementary details : <b>Start time :</b> 31/08/2026 16:49 UTC <b>Impacted Service(s) :</b> Some instances in the GRA5/GRA7/GRA9/GRA11 region are unreachable. <b>Customers Impact :</b> Some customers are temporarily unable to access instances located on the specified region. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.