[EU-WEST-PAR][Network] - Public network incident notification

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   about 1 month ago

   OVHcloud - Public Cloud

   We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific EU-WEST-PAR region. Here are some supplementary details : <b>Start time :</b> 23/09/2026 14:00 UTC <b>Impacted Service(s) :</b> Public Cloud services hosted in the EU-WEST-PAR region, including customer networks, experience increased latency and packet loss. <b>Customers Impact :</b> Customers experience latency and packet drops when accessing their Public Cloud services and networks hosted in the EU-WEST-PAR region. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. Monitoring

   about 1 month ago

   OVHcloud - Public Cloud

   Service has been fully restored since 23/09/2026 17:19 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : <b>Start time :</b> 23/09/2026 14:00 UTC <b>Impacted Service(s) :</b> Public Cloud services hosted in the EU-WEST-PAR region, including customer networks, experienced increased latency and packet loss. <b>Customers Impact :</b> Customers experienced latency and packet drops when accessing their Public Cloud services and networks hosted in the EU-WEST-PAR region. We apologize for any inconvenience caused and appreciate your understanding.

3. Resolved

   29 days ago

   OVHcloud - Public Cloud

   We are pleased to inform you that the incident affecting our Network offer on the specific EU-WEST-PAR region has been resolved. <b>Start time :</b> 23/09/2026 14:00 UTC <b>End time :</b> 23/09/2026 17:19 UTC <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.