[GRA][Public Cloud] - Instance incident notification

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   6 days ago

   OVHcloud - Public Cloud

   We are currently experiencing an incident affecting our Public Cloud offering in the GRA region. Please find the details of this incident below : <b>Start time :</b> 24/10/2026 14:54 UTC <b>Impacted Service(s) :</b> Some instances in the GRA region are unavailable. <b>Customers Impact :</b> Customers are temporarily unable to access their instances located on the specified region. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. Identified

   6 days ago

   OVHcloud - Public Cloud

   The issue has been identified and a fix is being implemented.

3. Identified

   6 days ago

   OVHcloud - Public Cloud

   We have new information regarding the incident that affected your service(s). Please find below an update on the situation: <b>Update : </b> Most of the services are now available again. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.