[GLOBAL][Cloud Databases] - MYSQL Database incident notification
Resolved
Minor impact
Updates
Resolved
We are pleased to inform you that the incident affecting our Cloud Databases offering has been resolved. <b>Start time :</b> 16/10/2026 22:16 UTC <b>End time :</b> 17/10/2026 11:30 UTC <b>Root Cause :</b> This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Cloud Databases offering, which is causing temporary latency issue in the Global Region. Here are some supplementary details : <b>Start time :</b> 16/10/2026 22:16 UTC <b>Impacted Service(s) :</b> New MySQL services are taking longer than usual to become available. Existing services are not affected. <b>Customers Impact :</b> Customers are temporarily unable to access the new MySQL services. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.