[SBG5][Public Cloud] - Managed Kubernetes Service incident notification

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   11 days ago

   OVHcloud - Public Cloud

   We are currently experiencing an incident affecting our Managed Kubernetes Service offering in the SBG5 region. The root cause has been identified. Please find the details of this incident below : <b>Start time :</b> 13/10/2026 13:45 UTC <b>Impacted Service(s) :</b> Access to the Kubernetes API Server is temporarily unstable. <b>Customers Impact :</b> Customers may experience intermittent connectivity issues or errors when accessing the Kubernetes API Server of their clusters located in the specified region. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. Monitoring

   11 days ago

   OVHcloud - Public Cloud

   We would like to inform you that our service has been fully restored as of 13/10/2026 15:20 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : <b>Start time :</b> 13/10/2026 13:45 UTC <b>Impacted Service(s) :</b> Access to the Kubernetes API Server was temporarily unstable. <b>Customers Impact :</b> Customers may have experienced intermittent connectivity issues or errors when accessing the Kubernetes API Server of their clusters located in the specified region. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

3. Resolved

   11 days ago

   OVHcloud - Public Cloud

   We would like to inform you that the incident affecting our Managed Kubernetes Service offering has now been resolved. Please find the details of this incident below : <b>Start time :</b> 13/10/2026 13:45 UTC <b>End time :</b> 13/10/2026 15:20 UTC <b>Impacted Service(s) :</b> Access to the Kubernetes API Server was temporarily unstable. <b>Customers Impact :</b> Customers may have experienced intermittent connectivity issues or errors when accessing the Kubernetes API Server of their clusters located in the specified region. <b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.