Live chat is currently unavailable

Resolved

Critical impact

Started

Lasted 2h 36m

View official incident ↗

Updates

  1. Resolved

    Live chat is working properly, and the incident should be fully resolved.

  2. Monitoring

    Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. Investigating

    We are continuing to investigate this issue.

  4. Investigating

    Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.