Live chat is currently unavailable

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   PandaDoc

   Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.

2. Investigating

   3 months ago

   PandaDoc

   We are continuing to investigate this issue.

3. Monitoring

   3 months ago

   PandaDoc

   Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

4. Resolved

   3 months ago

   PandaDoc

   Live chat is working properly, and the incident should be fully resolved.