Limited ability in editing sent documents

Resolved

Minor impact

Started

Lasted 23h 11m

View official incident ↗

Updates

  1. Resolved

    We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

  2. Identified

    We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.

  3. Identified

    We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!