Resolved incident

Documents creation issue

PandaDoc · Major · Started

Duration
3h 24m
Severity
Major
Status
Resolved

Summary

Major · Resolved

We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    PandaDoc

    We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

  2. Identified

    PandaDoc

    We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

  3. Identified

    PandaDoc

    The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

  4. Resolved

    PandaDoc

    We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team