Resolved incident

Clients have issues with creating templates/documents

PandaDoc · Major · Started

Duration
1h 33m
Severity
Major
Status
Resolved

Summary

Major · Resolved

We're all set! Users can now create templates/documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    PandaDoc

    We are currently investigating this issue.

  2. Investigating

    PandaDoc

    We’re on it! Our team has gotten to work resolving the issue with creating templates/documents to get you back on track as soon as possible. Please check back here for updates.

  3. Monitoring

    PandaDoc

    We have resolved the issue and PandaDoc users should now be able to create templates/documents. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  4. Resolved

    PandaDoc

    We're all set! Users can now create templates/documents. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.