Resolved incident

PandaDoc Performance Degradation

PandaDoc · Major · Started

Duration
2h 19m
Severity
Major
Status
Resolved

Summary

Major · Resolved

We're all set! The application is fully operational now. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    PandaDoc

    We are currently investigating this issue.

  2. Investigating

    PandaDoc

    Some users are experiencing degradation of application performance and functions, such as slow loading, errors when loading and creating templates/documents. We are currently actively investigating this issue and will provide updates momentarily.

  3. Investigating

    PandaDoc

    Thank you for your patience! We are still hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.

  4. Investigating

    PandaDoc

    We continue to actively investigate the issue Please check back here for updates, and we appreciate your patience while we get this resolved.

  5. Investigating

    PandaDoc

    We are continuing to investigate this issue.

  6. Investigating

    PandaDoc

    We are continuing to investigate this issue.

  7. Monitoring

    PandaDoc

    We have resolved the issue and PandaDoc users should now be able to use the application to the full. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  8. Resolved

    PandaDoc

    We're all set! The application is fully operational now. If you continue to experience any issues with this, please reach out to us at support@pandadoc.com.