Document Creation, Sending, Downloads, API & Integrations Disruption

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   6 months ago

   PandaDoc

   We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

2. Identified

   6 months ago

   PandaDoc

   We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

3. Identified

   6 months ago

   PandaDoc

   We are continuing to work on a fix for this issue.

4. Identified

   6 months ago

   PandaDoc

   We are continuing to work on a fix for this issue.

5. Monitoring

   6 months ago

   PandaDoc

   Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

6. Monitoring

   6 months ago

   PandaDoc

   The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

7. Resolved

   6 months ago

   PandaDoc

   This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.