Resolved incident

PandaDoc Chat support is unavailable.

PandaDoc · Minor · Started

Duration
6m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has ben resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    PandaDoc

    Zendesk, our chat and email system, is having an issue with its service. As a result, some customers are not able to start a chat with us. We'll continue monitoring and will post an update here once it's back up! In the meantime, you can reach out to us at support@pandadoc.com.

  2. Monitoring

    PandaDoc

    We have resolved the issue and PandaDoc users should now be able to send a chat and email again] We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

  3. Resolved

    PandaDoc

    This incident has ben resolved.