Resolved incident

Pusher Outage

PandaDoc · Minor · Started

Duration
1h 36m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    PandaDoc

    Pusher, a third party tool we use is experiencing an outage of their services. This may affect PandaDoc until it is resolved. We are currently investigating what we can do to mitigate this.

  2. Investigating

    PandaDoc

    https://status.pusher.com/incidents/p6y3557x0hy6

  3. Investigating

    PandaDoc

    We have reports that this is causing issues with sending and opening documents, we'll update as we gain more clarity on the issue

  4. Investigating

    PandaDoc

    We have confirmed that these incidents are currently due to a third-party outage, with Pusher. You can view their status page here: https://status.pusher.com/incidents/p6y3557x0hy6

  5. Monitoring

    PandaDoc

    A fix has been implemented on the third party's end, and we are monitoring the results

  6. Resolved

    PandaDoc

    This incident has been resolved.