Next.js site creation unavailable

Identified

Major impact

Started

View official incident ↗

Updates

  1. Identified

    We are continuing work on a fix for the issue preventing the creation of new Next.js sites. New Next.js site creation remains unavailable. Existing Next.js sites are available, and WordPress and Drupal sites are unaffected. If you need immediate assistance, please open a support chat with us or email helpdesk@pantheon.io. We’ll post another update in 1 to 2 hours, or sooner if there is a change. Thank you for your patience.

  2. Identified

    We continue to work on a fix for the issue that prevents the creation of new Next.js sites. Site creation is still unavailable. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected. If you need immediate assistance, please open a support chat with us or email helpdesk@pantheon.io. Thank you for your patience. We will post another update in 1 to 2 hours, or sooner if there is a change.

  3. Identified

    We have identified the cause of the issue that prevents the creation of new Next.js sites, and our engineering team is working on a fix. Site creation is still unavailable. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected. If you need immediate assistance, please open a support chat with us or email helpdesk@pantheon.io. Thank you for your patience. We will post another update in 1 hour, or sooner if there is a change.

  4. Investigating

    We are continuing to investigate an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected. Our engineering team is actively working on getting site creation back online. If you need immediate assistance, please open a support chat with us or email helpdesk@pantheon.io. Thank you for your patience. We will post another update in 1 hour, or sooner if there is a change.

  5. Investigating

    We are continuing to investigate an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected. Our engineering team has narrowed down where the problem is and is working on getting site creation back online. If you need immediate assistance, please open a support chat with us or email helpdesk@pantheon.io. Thank you for your patience. We will post another update in 1 hour, or sooner if there is a change.

  6. Investigating

    We are investigating an issue that prevents the creation of new Next.js sites. Existing Next.js sites are still available. WordPress and Drupal sites are unaffected. We will post an update as soon as we have more information.