Intermittent access issues affecting Pantheon Dashboard and Workflow

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   Pantheon

   We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands]. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

2. Investigating

   7 months ago

   Pantheon

   We are continuing to investigate the issue. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

3. Monitoring

   7 months ago

   Pantheon

   A fix has been implemented and we are monitoring the results.

4. Resolved

   7 months ago

   Pantheon

   This incident has been resolved.