Dashboard Performance Issues

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   4 months ago

   Pantheon

   We are investigating reports of slow load times and degraded performance within the Pantheon Dashboard. Traffic to live sites is routing normally and is not impacted by this event. Our Engineering team is actively working to identify the root cause and restore full Dashboard functionality. If you are unable to access the Dashboard to submit a ticket, please email us directly at helpdesk@pantheon.io for critical, time-sensitive deployments. Next update: 30 minutes.

2. Investigating

   4 months ago

   Pantheon

   Investigation into the Pantheon Dashboard performance degradation is ongoing. For critical support outside the dashboard interface, email helpdesk@pantheon.io immediately. Next update: Between 30 minutes and 3 hours.

3. Monitoring

   4 months ago

   Pantheon

   A fix has been implemented and we are monitoring the results.

4. Resolved

   3 months ago

   Pantheon

   This incident has been resolved. The Pantheon Dashboard is performing normally, and loading times remain completely stable.