Degraded Dashboard and Terminus Performance

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   Pantheon

   We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows. We apologize for any inconvenience this has caused. If you're experiencing an urgent issue, please contact support at helpdesk@pantheon.io

2. Investigating

   7 months ago

   Pantheon

   We are continuing to investigate this issue.

3. Investigating

   7 months ago

   Pantheon

   Our team is still actively investigating the issue. Thank you for your patience.

4. Investigating

   7 months ago

   Pantheon

   We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows. If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next 30 minutes to an hour or as soon as more details become available.

5. Investigating

   7 months ago

   Pantheon

   Our Engineering team is actively investigating the issue. We will provide another update within the next 2-3 hours or sooner if new information becomes available. Thank you for your continued patience and understanding.

6. Investigating

   7 months ago

   Pantheon

   We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows. We will share another update in 2 to 3 hours, or as soon as more information becomes available.

7. Investigating

   7 months ago

   Pantheon

   We are continuing to investigate the issue. Thank you for your patience and understanding.

8. Investigating

   7 months ago

   Pantheon

   We are still investigating the issue. We will post another update in 3 hours or once a major update is available.

9. Investigating

   7 months ago

   Pantheon

   No major updates. We are still investigating the issue. We will post another update in 3 hours or once a major update is available.

10. Investigating

    7 months ago

    Pantheon

    We understand the urgency, and our Engineers remain fully focused on this case. While there are no major developments yet, we are actively testing potential fixes. Expect our next update in 3 hours.

11. Investigating

    7 months ago

    Pantheon

    Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability. Our Engineering teams are performing a deep dive into core data storage performance and asynchronous job runner behavior to isolate the root cause. Multiple teams are dedicated to a real-time synchronized response to return latency to normal levels. Next Update: In 2-3 hours, or as soon as a significant change in status occurs.

12. Identified

    7 months ago

    Pantheon

    The issue has been identified and a fix is being implemented.

13. Resolved

    7 months ago

    Pantheon

    This incident has been resolved. All Dashboard and Terminus operations are operational now.