Active incident

Degraded Solr Indexing

Pantheon · Minor · Started

Duration
Ongoing
Severity
Minor
Status
Monitoring

Summary

Minor · Monitoring

We have received no new reports of Solr indexing issues. The fix remains in place, and we are continuing to monitor its results. We will share another update if there is a change.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Pantheon

    We are investigating Solr issue where indexing fails on a subset of sites. Our engineering team is investigating the cause and working toward a resolution. We will provide another update as more information becomes available.

  2. Identified

    Pantheon

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    Pantheon

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    Pantheon

    No new reports with solr issue but we are still monitoring the results of the implemented fix.

  5. Monitoring

    Pantheon

    We have received no new reports of Solr indexing issues since our last update. The fix restored indexing for most affected sites with no action needed on their side. We are continuing to work on the remaining sites and will follow up with those customers directly. We will share another update if there is a change.

  6. Monitoring

    Pantheon

    We have received no new reports of Solr indexing issues. The fix remains in place, and we are continuing to monitor its results. We will share another update if there is a change.