Database Connection Issues and 504 Errors on Subset of Sites

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 2 months ago

   Pantheon

   We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads. Our team is actively working to identify the root cause. We will post an update as soon as we have more information. If you need immediate assistance: General concerns: Open a chat with our support bot and request to open a ticket for urgent cases. If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io. We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.

2. Monitoring

   about 2 months ago

   Pantheon

   A fix has been implemented and we are monitoring the results.

3. Resolved

   about 2 months ago

   Pantheon

   This incident has been resolved.