Virtual Account perfomance degradation (UK and Europe)

Resolved

Started

Lasted 16h 6m

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Updates

  1. Resolved

    This incident has been resolved. Our services have returned to normal operations.

  2. Monitoring

    We are observing improved performance and services are returning to normal operations. We are closely monitoring our systems as we recover.

  3. Identified

    The incident is ongoing and we are working with our partner to restore service. You may continue to see issues with Refunds and Payouts. Settlement webhooks for pay-ins are also impacted.

  4. Identified

    We have identified the root cause of the issue and are actively working to mitigate the impact. This is also impacting payments transitioning to SETTLED status.

  5. Investigating

    We are currently experiencing elevated error rates for Payouts/Refunds API calls. We are actively investigating and working to mitigate this issue.