API and dashboard errors

Resolved

Started

Lasted 34m

View official incident ↗

Updates

  1. Resolved

    API and dashboard service is restored.

  2. Monitoring

    We have increased the memory available to the API and are monitoring the performance and stability of the API and dashboard to confirm service is restored.

  3. Identified

    We have identified the cause of the errors - a pattern of requests causing the application to run out of memory and crash - and are working to better handle this traffic pattern now.

  4. Investigating

    We are aware that both our API and dashboard are returning errors. We are investigating the cause and will restore service as soon as possible.