Voice Call Webhook Delivery Degradation

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   2 months ago

   Plivo

   Dear Valued Customers, We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally. We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.

2. Monitoring

   2 months ago

   Plivo

   A fix has been implemented and we are monitoring the results.

3. Resolved

   2 months ago

   Plivo

   This incident has been resolved.