Resolved incident

Outbound call failures in India region for 160 series

Plivo · Critical · Started

Duration
4h 21m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Plivo

    Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

  2. Monitoring

    Plivo

    The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

  3. Identified

    Plivo

    We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

  4. Resolved

    Plivo

    This incident has been resolved.